Refund & Return Policy

At Sanskruti Artz, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a seamless experience. Below are the conditions under which returns and refunds are honored.

Conditions for Return and Refund

We accept returns and process refunds under the following circumstances:

• Damaged Artwork: If your artwork arrives damaged, please provide an unpacking video through the return request form.
• Incorrect Artwork Size: If the size of the artwork differs from what was specified at the time of purchase.
• Wrong Artwork Delivered: If the incorrect artwork is delivered to you.

How to Request a Return or Refund

To initiate a return or refund request, customers must use the Return Request Form available on our website.

• Fill in all required details including order number and invoice.
• Upload supporting documents and the unpacking video directly through the form.
• For smooth processing, please submit your request within 48 hours of receiving your order. Requests placed only within this timeframe will be eligible for return or refund consideration.

Return and Refund Process

Once your request is received and verified:

• You may choose either of the following options:

1) A replacement of the damaged or incorrect artwork, which will be expedited.

2) A refund, which will be processed within 7 days once we receive the returned product.

Return Conditions

• To qualify for a return or refund, the item must be returned in its original condition and packaging (except in the case of damaged goods).
• Requests submitted without the required documentation (invoice and unpacking video) may not be processed.

We are committed to providing high-quality artwork and ensuring that your experience with Sanskruti Artz is smooth and hassle-free. If you have any questions or concerns, our customer service team is available to assist you through the website or at sanskrutiartz@gmail.com.